Reference

How master 38 safeguards your privacy

When you open an account with us and deposit via DANA, OVO, GoPay or QRIS, your personal and financial information is encrypted and held to strict confidentiality standards.

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master 38 How master 38 safeguards your privacy
REACH OUR TEAM

Contact master 38 about your privacy

Email support Send privacy questions or data requests to our team any day of the week. We aim to respond within 48 hours with clear answers about your account and what we hold.
Live chat Jump into the lobby and click the chat icon in the bottom corner. Our support staff can walk you through your privacy settings and data access requests in real time.
Account settings Log into your account and navigate to Settings > Privacy to review what data we have stored, adjust notification preferences and manage your communication channels.
HOW WE KEEP IT SAFE

Data protection and account security practices

Encryption

All payment transactions and personal information are encrypted using industry-standard SSL protocols. When you deposit via DANA, OVO, GoPay or QRIS, the connection between your device and our servers is secured.

Verification

We verify your identity during account opening and flag unusual withdrawal requests. This protects your account from unauthorised access and keeps fraudulent withdrawals off your record.

Cookies and tracking

We use cookies to remember your login, language preference and device type so you don't have to re-enter details each time. You can manage cookie settings in your browser at any time.

Data retention

Account data is kept for as long as you remain a member. After closure, we retain transaction records for seven years to comply with financial regulations, then securely delete them.

Third-party access

We share data with payment processors, banks and compliance partners only when necessary to process your deposit, verify your identity or meet legal obligations. We do not sell to marketers.

Update your details

Your account settings let you update your email, phone and address anytime. If information is incorrect, contact our support team and we'll verify and correct it within one business day.

What you need to know about master 38 privacy

We collect your name, email, phone, date of birth and identity document details during registration. When you deposit via DANA, OVO, GoPay or QRIS, we record your payment method, transaction amount and timestamp. We also collect your device type, browser and IP address for security and fraud prevention.

Once your account is closed, we retain transaction records for seven years to comply with financial reporting laws. Personal contact details are deleted within 30 days unless you request otherwise. You can contact our support team to arrange permanent deletion where local law permits.

Yes. Log into your account settings and go to Privacy > Download My Data, or email our support team with your request. We'll send you a complete file of your personal information, transaction history and account settings within five business days.

No. We do not sell your personal or financial data to marketers, advertisers or third-party brokers. We only share data with payment processors, banks and compliance partners when required to process your deposit, verify your identity or meet regulatory obligations.

Your payment data is encrypted using SSL security and transmitted directly to the payment processor. We store only the last four digits of your account for your reference; the full details are held by the processor, not by our servers.

Yes. In your account settings under Notifications, you can disable promotional emails, withdrawal alerts and game updates. We'll continue to send critical account and security notices because they're necessary to protect your account.

Contact our support team with your registered email or phone number. We'll verify your identity using security questions and details from your account opening, then send a password reset link. If you're in Yogyakarta or Jakarta, we can arrange video verification for faster reinstatement.

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